Return & Refund Policy
REFUND & EXCHANGE POLICY
Water I Love You Sdn Bhd 1338895-M reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.
We strictly do not allow refunds or exchanges for:
Change of mind / interest
Errors you have made in your order
It is the responsibility of customers who purchase our products to check the quantity and quality of their delivered order upon receiving it from our third-party logistics provider. Any discrepancies should be reported within 5 working days from the date of delivery.
We will only allow refunds for:
Failure of our third-party logistics partner to fulfil the order
Order is not delivered as per scheduled delivery date
Order is cancelled due to extenuating factors from Water I Love You Sdn Bhd 1338895-M (e.g. peak periods)
Incorrect Order Quantity
There are missing items in the order
We will only allow exchanges for:
Wrong product(s) delivered
Your order will be delivered to you by Water I Love You Sdn Bhd 1338895-M . Delivery in Malaysia. Please allow Seven (7) working days for delivery from date of Water I Love You Sdn Bhd 1338895-M Confirmation of Order. Please note that we will not accept any delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. Should delivery to some locations is not possible, we shall contact you to arrange for delivery to an alternative address.
Kindly drop us an email ( email@example.com ) & attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.
Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.
Delivery of Defective Products
Product received is of unsatisfactory quality / has a manufacturing defect
Kindly drop us an email ( firstname.lastname@example.org ) & attach clear snapshots of hard copy invoice, nature of defect & product batch code.
Note: You will be required to return the goods by depositing the defective product to our address : No. 1342 F, Jalan Bayor Bukit 8, Tabuan Jaya 93300 Kuching, Sarawak, Malaysia . We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out), no product exchange will be rendered.